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#1 2021-12-29 07:22:33

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Registered: 2021-12-29
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Autocontrol Launches the Voluntary Mediation System Developed in Colla

The Association for the Self-regulation of Commercial Communication (AUTOCONTROL) announced today the launch of the new voluntary mediation system that it has developed in collaboration with the Spanish Data Protection Agency (AEPD) after the general protocol of action that both organizations they signed last September in support of this initiative. Likewise, it has also announced the adhesion to the new mediation system of all the operators of the MÁSMÓVIL Group, which join Orange, Telefónica and Vodafone.

The system, managed by AUTOCONTROL, is aimed at quickly resolving, through mediation, claims related to data protection, such as receiving unwanted advertising, identity theft or data processing for the receipt of invoices afterwards. of having requested the termination of the service, among others, provided that the events have occurred in the 12 months prior to the date of the claim.The system has been operational since January 1 with these four operators, but it is open to the adhesion of other entities. This initiative, voluntary for citizens, works independently of the claims that citizens can continue to file with the AEPD if they consider that their rights have been violated.

The General Data Protection Regulation (RGPD), which will be applicable on May 25, establishes the obligation for the Authorities to promote the development of codes of conduct that ensure the correct application of the personal data protection regulations. Among the objectives of the codes of conduct, the possibility of articulating out-of-court procedures and other conflict resolution processes is expressly envisaged to resolve claims made by citizens to those who process their data.This mediation is carried out online by AUTOCONTROL, acting as an independent third party, with the aim that the two parties - user and operator - reach an agreement quickly and easily, without having to resort, if the user so decides, to a procedure administrative or judicial.

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